Return Policy


Not happy with your purchase? Please send us a message at and we will try our best to make it right!

Return Policy

  • Items are eligible for returns if they are in unused and undamaged condition

  • Items must be returned within 30 days of receiving your order.

  • All items must be returned with any outer packaging boxes they may have arrived with.

  • Please include your packing slip or receipt with the return package so that we may identify your return.

  • Please carefully wrap items before shipping back to us.

  • Returns are processed every Friday and will be processed within one week of delivery.

  • Custom engraved or monogrammed orders are not eligible for returns or refunds. If we have made a mistake with your order, please send us an email!

  • Please send returns to: Soulmatebox Returns, 1249 S Diamond Bar Blvd #387, Diamond Bar, CA 91765. Please include your order # or packing slip in your package.